Frequently Asked Questions

Answers to common questions about shopping with Gordy Care Essentials.

How do I place an order?

Browse our products, select your preferred size or available option, add it to your cart, then complete checkout with your delivery and contact details.

What payment methods are available?

You can complete payment securely at checkout. EFT and Cash on Collection are also supported. Full payment options will be confirmed before launch.

Where do you deliver?

We deliver to Gordon’s Bay and the surrounding Helderberg area, with collection available from Gordon’s Bay. Delivery outside the local area is arranged via PUDO locker delivery and is quoted after you place your order.

How much does delivery cost?

Local delivery in the Helderberg area is R50. Collection from Gordon’s Bay is free. Delivery outside the local area is quoted after your order is placed.

Can I collect my order?

Yes — collection from Gordon’s Bay is free. Simply choose “Collection” as your delivery method at checkout.

How long does delivery take?

Estimated delivery times will be confirmed before launch. Please contact us on WhatsApp for the latest lead times.

What happens if an item is out of stock?

Out of stock products remain visible in the shop with an “Out of Stock” status and cannot be added to the cart. They return to available stock once restocked.

What does Coming Soon mean?

“Coming Soon” means a product is on its way to our store. It stays visible with its pricing and size information, but cannot be purchased until it becomes available.

Can I change or cancel my order?

Please contact us on WhatsApp as soon as possible after placing your order and we will do our best to assist. Our full order-change process will be confirmed before launch.

How can I contact Gordy Care?

WhatsApp or call 082 481 4262, email aiwibihelderberg@gmail.com, or visit our Contact page for full details and business hours.