Delivery & Collection

1.1 Tracking Your Order

• •As soon as your parcel is packed and ready for courier collection, you will receive a tracking link via either Email or SMS or WhatsApp.
• •Tracking information may take up to 48 hours from the time you place your order to update online.
• •If you have not received your tracking information after 48 hours, please email us at info@gordycareessentials.co.za with your order number, and our team will gladly investigate.

1.2 Shipping Delays & Support

• •While we partner with reliable courier services, Gordy Care Essentials cannot be held directly responsible for delays caused by courier service disruptions, severe weather, or natural disasters.
• •However, your peace of mind is our priority. We actively monitor and manage the logistics process until your package is safely in your hands. In the event of unforeseen delays, we will keep you informed with regular updates.

2.1 Delivery Areas

• •Local deliveries are available to selected areas within the Helderberg region, including Gordon's Bay, Strand, Somerset West and surrounding areas Stellenbosch, Grabouw, subject to our delivery coverage.

2.2 Delivery Fee

• •A local delivery fee may apply depending on the delivery address and order value. The applicable delivery fee will be communicated to the customer before the order is processed.

2.3 Delivery Times

• •Local deliveries are normally completed during our scheduled delivery days and within reasonable delivery timeframes. Delivery times may vary depending on the number of orders, traffic, weather conditions, the customer's location and day of the week.
• •Customers will be advised of the expected delivery timeframe where possible.

2.4 Delivery Address

• •Customers are responsible for providing a complete and accurate delivery address, including any relevant unit, complex, building or access information.
• •We cannot be held responsible for delays or failed deliveries resulting from an incorrect, incomplete or outdated delivery address supplied by the customer.

2.5 Receiving Your Order

• •Customers, or an authorised person acting on their behalf, should be available to receive the order at the agreed delivery address and time.
• •If nobody is available to receive the order, we may contact the customer to arrange an alternative delivery time. An additional delivery fee may apply where a second delivery attempt is required.

2.6 Delivery Responsibility

• •Once the order has been delivered to the address supplied by the customer and received by the customer or an authorised person, responsibility for the goods passes to the customer.
• •Customers are encouraged to check their order upon delivery and notify us as soon as possible of any missing, incorrect or damaged items. Any claims relating to damaged, defective, incorrect or missing products will be dealt with in accordance with our Refunds and Returns Policy.

2.7 Delays and Unforeseen Circumstances

• •While we will make every reasonable effort to deliver orders within the agreed timeframe, delivery may occasionally be delayed due to circumstances beyond our reasonable control, including severe weather, road closures, traffic congestion, vehicle problems or other unforeseen circumstances.
• •We will communicate any significant delivery delays to the customer where reasonably possible.